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Poor Service – No Future Business
No comments · Posted by admin in Customer Service, Passion, Productivity
Several weeks ago I needed ten $1 bills. So I stopped at a bank close to where I live. It’s a small community bank but not one that I have frequented before. I went up to the teller gave her a $10 bill and asked her for change.
What A Bank – No Account – No Change
She asked if I had an account with their bank. When I said no, she told me that they only make change for their account holders. Since I wasn’t one, she wouldn’t be able to help me.
She could tell that I was astounded by her comment. So she decided to help me. She took my $10 bill and reluctantly gave me the ten $1 bills.
Let’s Take a Closer Look at This
There are branches of 7 other banks within a mile of the bank I visited. The only reason I stopped at the one I did was because it was the first one on my way. I passed 3 of the other banks after I left that one. I know that the tellers at these other 3 would have gladly given me the change I wanted.
Will I ever open account at the bank where I got the change?
As you may have concluded already, there is no way that this bank will get my business. If they don’t take care of their customers on small things, how do they respond on major ones? My first impression was that their customers are there to serve them and that they don’t believe that they exist to serve their customers.
Not only will I not do business in the future with this bank, I have already told many others about the poor customer service I received. I doubt that they will open accounts at this bank.
All Over Change for $10
I am sure that if the executive management team of this bank were aware of what their local branch office was doing, they would have had all of their staff go through a remedial course in customer service. In this economy many local banks are failing. Banks cannot afford to lose potential customers to other ones especially in those markets where their competitors’ branches are close by. The way to get new customers is to show them that their service is better than that at any other bank.
Your Customers Always Monitor
the Service They Receive
If you are providing service for people or have a business that provides services for others, just remember that your customers are regularly monitoring how you treat them. If you treat them poorly on small things, they will believe that the service you and your employees will give them on major items will be much worse. As soon as they can, they will be looking to take their business to other companies who provide better service. They will also tell their friends about the shabby service they received.
Have a great day,
Bob Paroski
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